Refund and Return Policy – AERONOVAS
Effective Date: February 24, 2025
At AERONOVAS, customer satisfaction is our top priority. We strive to provide high-quality children’s clothing, but if you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
✅ Items must be unused, unwashed, and in their original condition with tags attached.
✅ Returns must be initiated within 14 days from the date of delivery.
✅ The original receipt or proof of purchase is required.
✅ Items purchased during clearance sales or marked as “Final Sale” are not eligible for return or refund.
2. How to Initiate a Return
To start a return process, please follow these steps:
- Contact our support team at contact@aeronovas.xyz with your order number and reason for the return.
- Our team will provide you with the return shipping instructions.
- Pack the item securely and ship it to the return address provided.
🚨 Important: Customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving a damaged, defective, or incorrect item).
3. Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
✅ If approved, refunds will be issued to the original payment method within 7-10 business days.
✅ If the refund is delayed, please check with your bank or payment provider.
Refunds will not be granted for:
❌ Items that have been worn, washed, or damaged by the customer.
❌ Orders returned after the 14-day return window.
❌ Shipping fees (non-refundable).
4. Exchange Policy
We allow free exchanges for incorrect sizes or defective items. If you need a different size or color, please contact us, and we will guide you through the exchange process. Exchanges are subject to stock availability.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will cover all costs for replacements or refunds in such cases.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again.
- Then, contact your credit card company—it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at contact@aeronovas.xyz.
7. Contact Information
If you have any questions about our Refund and Return Policy, please contact us:
📍 Address: 71 East Street, Mark Cross, United Kingdom
📞 Phone Number: 079 4031 2763
✉️ Email: contact@aeronovas.xyz
🌐 Website: https://aeronovas.xyz/